It has to get the video to their server in order to record and relay that data to the requesting device. So I enabled QoS upload, ran the speed test to determine the value to use for speed cap, added a rule using SkyBell's MAC ID Address and gave it the highest priority. Since doing this, videos start on the app in under 2 seconds. My TP LINK doesn't have a QoS setting, so it looks like I will be keeping the Netgear. I'm only in my first 48 hours since adding the QoS setting and issues have had a tendency to pop back up in a day or two. I will be sure to update my review if they do return. UPDATE 2 02/10/2017: Someone in the comments mentioned that my Netgear/QoS solution worked for them and shared that “All SkyBell MAC IDs start with "D0:C1:93". ” I thought this may be helpful to anyone trying to do their own troubleshooting. One other issue I have noticed is if I try to launch Skybell through the notification popup that I get from a button press or motion detection, all I get is a black screen. But if I ignore the convenient popup and instead go to the app and launch it and then click watch live everything is fine. I have read several reviews of the 2.