They are crooks!I am in Duval County, and I was approached by them the end of last April. Unfortunately, I was scammed. I thought I was getting a dependable, up to date security system, but my whole experience has been a nightmare. I ended up without AC for a week due to shoddy installation, they wanted to blame it on my AC unit, then wanted me to pay them $400 to have an HVAC tech come look at it…I called my own person, and it turns out their installation person neglected to return the electrical breaker to the correct position after he came to reposition the main unit that was hanging at an angle on my wall. Can you believe that?Well, they did pay for the service call, and they should have; however, I’ve had ongoing problems aside from that for the last 4 months – since they put the cheap crap in. The last straw was a malfunctioning timer device installed to one of my lights. As a sat in front of the television late one night, it surged, the light bulb burst, and sparks shot across the room!Had I not been home, the place could’ve caught on fire. Main unit said “remove malfunctioning device. ” I was afraid to touch it, but I did because I was more afraid not to. I called to tell Vivint to cancel the contract and come get their equipment, and they told me I would be responsible for paying the 5 year monitoring contract in full when I was told by their rep that if I had to cancel before the contract expired there would be a minimal cancellation fee of $200. I have four pages of documented correspondence with Vivint – nothing but one problem after another.