I emailed him back a week ago asking him to review the settings he wanted on this unit and he still hasn't contacted me. I deduced that the primary thing that SkyBell needs to operate correctly is upload speed. It has to get the video to their server in order to record and relay that data to the requesting device. So I enabled QoS upload, ran the speed test to determine the value to use for speed cap, added a rule using SkyBell's MAC ID Address and gave it the highest priority. Since doing this, videos start on the app in under 2 seconds. My TP LINK doesn't have a QoS setting, so it looks like I will be keeping the Netgear. I'm only in my first 48 hours since adding the QoS setting and issues have had a tendency to pop back up in a day or two. I will be sure to update my review if they do return. UPDATE 2 02/10/2017: Someone in the comments mentioned that my Netgear/QoS solution worked for them and shared that “All SkyBell MAC IDs start with "D0:C1:93". ” I thought this may be helpful to anyone trying to do their own troubleshooting. One other issue I have noticed is if I try to launch Skybell through the notification popup that I get from a button press or motion detection, all I get is a black screen.